Virtual outpatient appointments

Instead of attending your outpatient appointment in person at the hospital, some appointments are delivered virtually by:

• telephone
• video call at home or with your GP
• Avaya (a dial-in platform for clinical and patients to attend a video appointment)
• telehealth at another WA Health site.

Benefits of virtual appointments include not travelling to the hospital which offers time and travel cost savings.

Your treating team will decide if a virtual appointment is appropriate for you. Depending on your clinical condition you may have a combination of in-person and virtual appointments.

Check the ‘Location’ location section of your appointment letter to see if you have a virtual or in-person appointment at the hospital If the location listed is an outpatient clinic, you need to attend the hospital for an in-person appointment.

For telephone appointments

Your clinician will either call you between:

• 8am and 12noon for a morning appointment
• 1pm and 5pm for an afternoon appointment.

If you have a scheduled telephone appointment, you will receive a call from an unknown number. If you miss our call/s, contact the number on your appointment letter/SMS to reschedule.

For video appointments

You will receive a link via SMS (text message) or email before your appointment.

Click on that link 10 minutes before your appointment to join the clinic’s virtual waiting area.

If you would like to have your appointment virtually

Please:

• discuss with your GP or referring specialist
• discuss with your clinician during your appointment
• talk to your clinic clerk
• contact Outpatient Enquiries on 6152 5100 or the phone number on your appointment letter.