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  1. Home
  2. Our services
  3. Outpatients
  4. Virtual outpatient appointments

Virtual outpatient appointments

Virtual outpatient appointments

Instead of attending your outpatient appointment in person at the hospital, some appointments are delivered virtually by:

  • telephone
  • video call at home or with your GP
  • Avaya (a dial-in platform for clinical and patients to attend a video appointment)
  • telehealth at another WA Health site.

Benefits of virtual appointments include not travelling to the hospital which offers time and travel cost savings.

Your treating team will decide if a virtual appointment is appropriate for you. If you would like to have your appointment virtually, please:

  • discuss with your GP or referring specialist
  • discuss with your clinician during your appointment
  • talk to your clinic clerk
  • contact Outpatient Enquiries on 6152 5100 or the phone number on your appointment letter.

Depending on your clinical condition you may have a combination of in-person and virtual appointments.

To see if you have a virtual or in-person hospital appointment, check the location section of your appointment letter. If the location listed is an outpatient clinic, you need to attend the hospital for an in-person appointment. See outpatient clinic locations.

For telephone appointments

Your clinician will either call you between:

  • 8am and 12noon for a morning appointment
  • 1pm and 5pm for an afternoon appointment.

If you have a scheduled telephone appointment, please note the call:

  • will be from an unknown or private number
  • may not occur at the exact appointment time – it may be earlier or later.

If you miss our call(s), contact the number on your appointment letter/SMS (text message) to reschedule.

For MS Teams video call appointments

Some clinics use MS Teams for video consults, and you will be sent the link via SMS or email in the week before your appointment. Always use the latest link sent to you.

For healthdirect video call appointments

In the weeks before your appointment

You will receive an SMS or email with a link to your video call appointment.

Before the day of your appointment, we recommend you complete a test call to check your microphone, camera and network connectivity on your device are fully operational for your appointment.

To do this:

  1. Click the test call button:
  2. Button features the outline of a person's head and shoulders sitting in front of a computer monitor on which appears another person's head and shoulders. Text reads, 'Test call'.

  3. You will be taken to this screen – select the START TEST button:

Text reads Pre-call test - check and verify your device is able to conduct an online video consultation. Before running the test, you should close other applications or windows using your microphone or camera. Also ensure you webcam and microphone are connected to your advice, if applicable. When the test has finished you will see results and any recommendations. Start test.

 

If the video test call is successful

You will see this message if your test is successful:

Text reads, 'Pre-call test complete'. A smiley face is next to text which reads, 'You can make video calls. Your current setup meets the requirements for a successful video call.' A tick appears next to the list of following items - browser, microphone, camera, network, connectivity, throughput

You do not need to do anything more now until the day of your appointment.

If there are issues with your video test call

You will see this message:

A frowny face icon is beside text which reads, 'The test identified an issue. To troubleshoot, scroll down to review the details and recommendations for the issues detected.

Please follow the troubleshooting advice provided to try and resolve the issue.

If the advice provided does not correct the issue:

  • For Fiona Stanley Hospital patients, call 6152 6200, or copy the link provided in the final section of the troubleshooting advice and email to FSH Telehealth
  • For Fremantle Hospital patients, call 9431 3333, or copy the link provided in the final section of the troubleshooting advice and email to FH Telehealth.
On the day of your video call appointment

Click on the Video call button link 10 minutes before your appointment.

For Fiona Stanley Hospital patients

At your appointment time, click the video call link sent via email or text to your device, or click this button below:

Button features the outline of a person's head and shoulders sitting in front of a computer monitor on which appears another person's head and shoulders. Text reads Fiona Stanley Hospital video call

This will allow you to join the virtual waiting area.

Once you are in the waiting area, a telehealth clerk will transfer you through to your specific clinic – please press continue or accept transfer.

For Fremantle Hospital patients

At your appointment time, please click the video call link sent via email or text to your device and follow the prompts.

Video call technical support

If you have followed the troubleshooting advice and are still experiencing issues, please phone or email and we will respond between the hours of 8am and 4pm on weekdays.

  • For Fiona Stanley Hospital patients, please phone 6152 6200 or email FSH Telehealth
  • For Fremantle Hospital patients, please phone 9431 3333 or email FH Telehealth.

For more information

Learn more about telehealth appointments at home (HealthyWA) or contact your hospital telehealth team.

If you have not received the video links, please call the number in your SMS text appointment reminder or on your appointment letter.

Return to the main outpatient page.

 

Last Updated: 17/09/2024
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