Virtual outpatient appointments

Instead of attending your outpatient appointment in person at the hospital, some appointments are delivered virtually by:

• telephone
• video call at home or with your GP
• Avaya (a dial-in platform for clinical and patients to attend a video appointment)
• telehealth at another WA Health site.

Benefits of virtual appointments include not travelling to the hospital which offers time and travel cost savings.

Your treating team will decide if a virtual appointment is appropriate for you. If you would like to have your appointment virtually, please:

• discuss with your GP or referring specialist
• discuss with your clinician during your appointment
• talk to your clinic clerk
• contact Outpatient Enquiries on 6152 5100 or the phone number on your appointment letter.

Depending on your clinical condition you may have a combination of in-person and virtual appointments.

To see if you have a virtual or in-person hospital appointment, check the location section of your appointment letter. If the location listed is an outpatient clinic, you need to attend the hospital for an in-person appointment. See outpatient clinic locations.

For telephone appointments

Your clinician will either call you between:

• 8am and 12noon for a morning appointment
• 1pm and 5pm for an afternoon appointment.

If you have a scheduled telephone appointment, please note the call:

• will be from an unknown or private number
• may not occur at the exact appointment time – it may be earlier or later.

If you miss our call(s), contact the number on your appointment letter/SMS (text message) to reschedule.

For MS Teams video call appointments

Some clinics use MS Teams for video consults, and you will be sent the link via SMS or email in the week before your appointment. Always use the latest link sent to you.

For healthdirect video call appointments